Frequently Asked Questions

We serve the entire Atlanta metro area including Atlanta neighborhoods (Buckhead, Midtown, Downtown, etc.), Gwinnett County, North Metro (Alpharetta, Roswell, Sandy Springs), Cobb County (Marietta, Smyrna), DeKalb County (Decatur, Tucker), and surrounding communities. Our mobile service allows us to come to you wherever you are in the metro area.

Yes, we are fully licensed and insured. We meet all industry standards and regulations. Our insurance protects both you and us, and we're happy to provide proof of insurance upon request.

We've been serving the Atlanta area for over 20 years. Our experience and local expertise set us apart from newer companies or national chains.

Yes! We offer mobile service for auto glass repairs and many other services. Our mobile service fleet comes to your location - home, office, or wherever you need us. This is especially convenient for auto glass services.

Our process is simple: (1) Contact us - call or submit an inquiry, (2) Assessment & Estimate - we assess the damage and provide a transparent estimate, (3) Professional Service - our licensed technicians complete the work with quality materials, and (4) Clean-up & Satisfaction - we clean up and ensure you're satisfied with the work.

For most services, you don't need to be present the entire time, but we'll need access to the work area. For auto glass mobile service, you'll need to be available to provide access to your vehicle. We'll coordinate with you on timing and access requirements.

Yes! We work directly with most major insurance companies. We offer direct billing, which means we handle the insurance claim submission and billing process. We'll help you understand your coverage and work to minimize your out-of-pocket expenses.

We work with most major insurance companies. We have established relationships with many insurance providers, which helps streamline the claims process. Contact us with your insurance information, and we'll let you know if we can work with your provider.

We accept various payment methods including cash, check, and major credit cards. For insurance claims, we typically bill insurance directly and you pay only your deductible. For non-insurance work, payment is typically due upon completion. Contact us to discuss payment options.

Emergency situations include broken windows or doors that compromise security, storm damage that leaves your property exposed, auto glass damage that affects visibility or safety, and any situation where immediate service is needed for safety or security reasons.

For true emergencies, we can often respond within hours. Response time depends on location and current service load, but we prioritize emergency calls and work to respond as quickly as possible. We can also provide emergency board-up services to secure your property immediately.

Your satisfaction is our priority. We're not happy unless you're happy with the work we've done. If you have any concerns about our work, contact us immediately and we'll work to resolve the issue.

Contact us immediately if you're not satisfied with our work. We'll inspect the issue and work to resolve it. We stand behind our work and will make it right.